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How onex99 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you use onex99, why we collect it, and how it is protected.

Data collected only for account and payment purposesJazzCash, Easypaisa, Raast payment data protectedYour rights to access, correct, or remove your dataClear contact path to our privacy team
onex99 How onex99 Handles Your Personal Information
DATA PROTECTION PRACTICE

How We Keep Your Information Secure

Security around your account data is not an afterthought here. We apply encryption to data in transit and at rest, enforce session timeouts on inactive logins, and require OTP verification when your mobile number or payment method is changed. These controls apply whether you are on mobile or desktop.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers your login, your JazzCash or Easypaisa payment details, and your account settings.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences in your browser settings at any time.

Data Retention Policy

We keep your account data for as long as your account is open. After you close your account, we retain records only for the minimum period required under applicable law.

Payment Data Handling

Your Raast, JazzCash, and Easypaisa payment references are stored only to process transactions and meet verification requirements. We do not store full wallet credentials on our servers.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you want to ask about your data, request a correction, or raise a concern about how your information is handled, our support team is the right place to start. Reach out through any of the channels below and mention that your query is privacy-related so it reaches the right person quickly.

Email Support Send your privacy request to our support email. Include your registered mobile number so we can locate your account and respond without delay.
Live Chat Start a live chat session from the onex99 site or app. Tell the agent your query is about personal data and they will escalate it to the privacy team.
Account Help Desk Log in to your account and open the Help section. Submit a data request ticket directly from there — it stays linked to your account for faster processing.

Common Questions About Your Data on onex99

These are the questions we get most often about privacy, data access, and account information. If your question is not here, contact our support team directly.

We collect your name, mobile number, email address, and payment method details — such as your JazzCash or Easypaisa number — along with device and session data at login.

We share data only with payment processors like JazzCash and Easypaisa to complete transactions, and with fraud-prevention partners under confidentiality agreements. We do not sell your data.

Send a data access request via live chat or email, or submit a ticket from your account's Help section. Include your registered mobile number so we can identify your account.

You can request deletion of your account data by contacting our support team. We will remove your data except for records we are required to keep under applicable law in Pakistan.

Payment references are encrypted in transit via SSL and stored only to process and verify transactions. Full wallet credentials are never stored on our servers after a session ends.

After account closure, we retain records for the minimum period required under applicable local law. Once that period ends, your data is removed from active systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.